Monthly plans. Cancel whenever you like. Cancellation takes effect at the end of the billing period you have already paid for, and the service runs until that date. Part-months are not refunded: cancelling on day three gives you the rest of the month rather than money back.
Annual plans. Refundable pro rata within 14 days of the first payment on the plan. Tell us inside those 14 days and we return the fee for the whole unused part of the year. After day 14 an annual plan runs to the end of the term you paid for; you can still cancel it so that it does not renew.
Founding agency. 50% off the list price for six months, in exchange for one feedback call a month, limited to the first five agencies. The discount is on the plan fee only, it does not change any limit, and if the calls stop we may end the discount for the months still to come rather than bill you for the ones already discounted. After six months the plan renews at the list price then published, and we tell you first.
All prices exclude VAT, which is added on the invoice at the rate for your country. The binding wording is in Billing, cancellation and refunds in the terms. Some of it carries a bracket, because the operating entity is not registered yet and we would rather show the gap.