Legal
Data deletion instructions
Last updated: 8 October 2026 · Version 1.2 · This page exists so that anyone, customer or not, can find out how to get their data removed.
On this page
1. Disconnect a platform yourself, in the app
This is the fastest route and you do not need to ask us.
- Sign in to Adspenta.
- Go to Connected accounts (also reached from Settings, then Connections).
- Find the connection the ad account came through and choose Disconnect. Every ad account reached through that login is disconnected with it.
- Confirm.
Disconnecting deletes our stored copy of the access token immediately. From that second, Adspenta cannot read anything further from those accounts.
The authorisation is also handed back to the platform (Meta or Google), unless another connection here, in your agency or another, may still be using the same login, which would lose its connection too. In that case the app tells you it was kept, and you can remove Adspenta from the platform's own side, as below, if you want it gone there as well.
The data already read from that account stays with your agency, so its history still reads correctly, until the agency itself is deleted (step 2 or 3 below). If you want one account's data removed without deleting the agency, write to us as in step 3 and name the account.
You can also revoke Adspenta's access from the platform's own side, in Meta Business Settings or in your Google account's third-party access settings. That has the same effect on our ability to read.
2. Delete everything yourself, in the app
The owner of an agency can do this without asking us: Settings → Your data → Delete this agency, with the agency's identifier typed out and the password entered again. The agency is suspended at that moment (everyone is signed out and our stored access to Meta and Google is deleted), and everything is erased automatically seven days later. During those seven days one email from the owner's address to hello@adspenta.com cancels it. The same screen offers Download JSON, the agency’s data as one file. Download it before you press Delete, because once deletion is requested the download is no longer offered. For a very large agency the file holds up to 20,000 rows of each kind and says when it left some out; ask us for the rest.
3. Or request full deletion by email
To delete everything, including your login and your agency's account, send one email:
- To: hello@adspenta.com
- Subject: Data deletion request
- In the message: the email address you sign in with, and your agency name. If you are asking on behalf of an advertiser whose account was managed through Adspenta, say which agency managed it and which ad account.
We confirm the request within 5 working days, check that it comes from someone entitled to make it, and complete the deletion within 30 days. You get a written confirmation when it is done.
You do not have to be a paying customer to make this request, and we do not ask you why.
4. What is deleted
- All ad-account data read from Meta and Google: campaign structure, budgets, performance metrics, creative metadata, account state.
- All findings, proposals, evidence and their history.
- All generated reports and drafts.
- Your organisation record, your users, their names, email addresses and sessions.
- Platform access tokens: deleted, and handed back to Meta as in section 1.
- The audit ledger: every entry, not an anonymised copy.
- Copies held in backups, as those backups roll over, within 30 days. The backups are encrypted, and the key is not on the off-site backup storage.
5. What is retained, and why
The audit ledger is deleted with your agency. While the agency exists the ledger is append-only: nobody can edit or remove an entry from the product, our staff included. When the agency is deleted the ledger goes with everything else, because it names your people, your clients and their campaigns, and an anonymised copy would still be a record of your business.
One line remains: in our operator log, a record that an agency of that name was deleted on that date, at its owner's request or by us. If your agency came to us through Request access, that request (the name, agency and email address it was sent with) is kept separately, as the privacy policy says, until you ask us to delete it; say so in the same email. Nothing else about your agency, its users, its clients or their campaigns is kept. That line exists so that the question "was this agency deleted, and at whose request?" still has an answer. The short alert our staff received when it happened stays in that alert channel's history, and our server's own log holds the agency's identifier until the log rotates out.
Billing records are also kept for as long as tax law requires, and then deleted.
6. If you are not our customer
If your agency used Adspenta to manage your ad account, your agency is the controller of that data and we process it on their instructions. Ask them first, because they can disconnect the account themselves in one click.
If you cannot reach them, or you would rather not, write to us at hello@adspenta.com anyway. We will pass the request on, tell you we have done so, and act on it ourselves where the law requires us to.
7. Contact
Deletion requests and questions about this page: hello@adspenta.com, or by post to the address we give you on request.
Related: the privacy policy sets out what we collect and how long we keep it; the subprocessors page lists everyone else who touches it.
Change history
| Date | Change |
|---|---|
| 8 October 2026 | Section 2: the download has to happen before deletion is requested, and its size limit is stated. Section 4: the backup key is not on the off-site storage (it was described as not stored with the backups). Section 5: the request-access message is kept until you ask, and the ledger cannot be edited from the product. |
| 6 October 2026 | Punctuation only, in section 2: two dashes became parentheses. No wording or meaning changed. |